Contact us
Email info@neurabitsolution.com. Tell us your phone model, app version (Settings, About) and what happened, and we will get back to you.
In an emergency, call 112. Parikrama is not an emergency service.
I did not get my sign-in code
- Check that the number is a 10-digit Indian mobile number.
- Codes arrive by SMS and are valid for 5 minutes. Wait a minute before asking for a new one.
- After several requests you may need to wait before trying again. This protects your number.
My check-in did not work
- Be at the place, outdoors if you can, with location turned on. Your phone needs a GPS fix accurate to about 50 m.
- No signal? Check in anyway. The app saves it and sends it when you are back online.
- Many pandals show a QR code at the entrance. Scan it with your phone camera to open Parikrama and collect the stamp.
Crowd levels look wrong
Crowd levels are estimates and change quickly. If a level looks wrong, write to us with the place name and time. Always follow police and volunteer instructions on the ground.
Pandal committees
Sign in to the organiser portal at /o with your committee's phone number. Stand at your pandal to list it, or claim a pandal you listed on WhatsApp with the same number, then verify it at the venue and download your QR poster. To correct a listing, write to info@neurabitsolution.com.
Your data
Read the privacy policy at /privacy. To delete your account, see /delete-account.
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